Product warranty

The warranty period is the period during which the customer, having discovered a defect in the product, has the right to demand from the seller or manufacturer to take measures to eliminate the defect. The seller must eliminate the defects, unless it is proved that they arose as a result of violations by the buyer of the rules of operation.

When does the warranty start?

• from the moment of transfer of the goods to the consumer, if there is no specification in the contract;
• when ordering goods from an online store, the warranty begins from the day of delivery.

Warranty service includes:

• elimination of product defects;
• exchange for a similar product without additional payment;
• exchange for a similar product with a surcharge;

Rules for the exchange and return of goods:

Exchange and return of products of proper quality

The seller guarantees that the buyer can refuse the goods of proper quality within 14 days from the date of purchase of the goods, if:

• the product has not been put into operation and has a marketable appearance, is in a package with all labels, and there are also documents for the purchase of goods;
• the product is not included in the list of products of proper quality that are not subject to return and exchange.

The buyer has the right to exchange goods of proper quality for another trade offer of this product or another product identical in value or for another product with an additional payment or refund of the difference in price.

Exchange and return of products of inadequate quality

If, within 14 days after the purchase of the goods, the buyer finds defects, he may request a replacement from the seller. The replacement must be made within 7 days from the date of the claim. If an examination is appointed for the conformity of the goods with the specified standards, the exchange must be made within 20 days.

Technically complex goods of inadequate quality are replaced with goods of the same brand or with a similar product of another brand with a recalculation of the cost. The refund is made by canceling the contract of sale and returning the amount in the amount of the cost of the goods.

After 14 days, the manufacturer’s warranty begins to apply. The warranty period for a specific product is specified in the product description or you can check it with the store manager.

Refund of funds

The refund period depends on the type of payment that the buyer initially chose.

In case of cash payment, the refund is carried out at the office no later than 10 days after the buyer submits a refund request.

The transfer of the cost of the goods to the customer’s card, if a non-cash payment was used, takes place within 5 working days after receiving the request from the buyer.

When using electronic payment systems, the refund is made to the electronic account within 10 calendar days.